Julia Breskin
Design Strategist | MA/MBA
- Role
- Customer Experience Manager at Older Adults Technology Services Oats From Aarp
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Julia Breskin
Julia is a compassionate and discerning collaborator, human-centered designer, and…
Experience
Customer Experience Manager
Older Adults Technology Services Oats From Aarp
Feb 2023 — Present
As Customer Experience Manager, I am passionate about delivering excellent customer experiences both online and in-person.that are human-centered and mission-driven. Using Design Thinking principles, I work cross-functionally with other team members and stakeholders to develop personas and customer journey maps to show customer interactions across each omnichannel touch point, including where expectations are met and unmet, and areas where we can improve our programs and services. I work with the Innovation and Programming team to apply the learnings and insights gained from user research, market intelligence, data and feedback to design programs, content and services that are in-demand and highly impactful.
Education
Guilford College
Bachelor of Science (BS)
2010 — 2014
Maryland Institute College of Art
Master of Arts - MA
2020 — 2022
The Johns Hopkins University - Carey Business School
Master of Business Administration - MBA
2020 — 2022
Skills
- Public Speaking
- Cold Calling Experience
- Creative Writing
- Blogging
- Wordpress
- Fundraising
- Events Coordination
- Photography
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.