Julia Wihan

Product & Project Transformation Manager Interim Programmleitung Ideenwerkstatt @Telefónica Germany

Munich, DE

Acting as program lead for the company-wide innovation program “Ideenwerkstatt”, a leadership-sponsored initiative enabling employees to submit and pitch new business ideas while overseeing the evaluation process, governance, and cross-functional implementation of selected initiativesLeading an agile, cross-functional international team of 5 driving the development of a new Retail-specific dealer frontendDriving process improvements that doubled feature output through stronger team coordination and streamlined workflowsDefining and prioritizing AI use cases in the Retail Channel to boost agent efficiency, decision-making, and sales effectivenessDesigning AI-driven improvements along the sales journey to elevate performance, customer experience, and cross-/upselling

University of Valencia

Negocios internacionales

FAU Erlangen-Nürnberg

Master of Science - M.Sc., International Business Studies

University of Konstanz

Bachelor of Arts (B.A.), Sociology and Economics