Julia Vila
Trust & Safety Payments Agent @Accenture
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WORK HISTORY
Trust & Safety Payments Agent @Accenture
Dublin, IE
Managed payment-related queries, clarified billing processes, and guided users througheffective platform usage.• Delivered high-quality customer service, consistently achieving strong CSAT scores througheffective communication and process guidance.• Consistently meet and exceed daily processing targets while maintaining high operationalaccuracy.• Processed an average of 40 cases daily, regularly exceeding performance targets by 20%.• Identify and implement process improvements to enhance workflows, improving overall teamproductivity.• Communicate effectively with Senior Agents and Team Leads, providing timely updates andescalating issues as needed.
EDUCATION
Universidad Nacional de Rosario
Bachelor's degree
IOB
Course
ABOUT JULIA VILA
With over 10 years of experience in banking operations, customer service, and payment processing across international institutions, I bring a strong commitment to regulatory compliance, financial services excellence, and customer-centric support. As a Trust & Safety – Payments Agent at Accenture, I thrive on ensuring seamless payment processes while upholding operational accuracy and high-quality service. Motivated by a passion for creating efficient workflows and fostering collaboration, I aim to align with Accenture’s mission of innovation and delivering impactful solutions. At Accenture, I focus on managing payment-related queries, streamlining billing processes, and guiding platform users effectively. By identifying process improvements and consistently surpassing performance targets, I contribute to enhanced team productivity and operational success. Leveraging strong communication skills, I collaborate with senior agents and team leads to address challenges and ensure timely resolutions, delivering consistent value to our team and clients.
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