Julia Verdugo
Vice President @U.S. Bank
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WORK HISTORY
Vice President @U.S. Bank
Los Angeles County, CA, US
Partnered with cross-functional teams including Marketing, Operations, and Compliance to implement risk strategies aligned with reputational and regulatory priorities, resulting in 85% improvement in oversight.• Developed actionable dashboards tracking operational events and complaint signals, incorporating social listening data to uncover emerging risks and sentiment patterns.• Served as internal voice of the customer, translating social media and complaint insights into strategic improvements and early risk mitigation.• Acted as SME in designing oversight standards for first-line decisions with focus on reputational impact and complaint remediation.
EDUCATION
Southern New Hampshire University
Business Adminstration, Business Administration and Management, General
Strayer University
Bachelor of Business Administration - BBA, Accounting and Finance
Southern New Hampshire University
Associate in Science Business Administration
ABOUT JULIA VERDUGO
I am a Director in Global Treasury & Payments with extensive experience leading…
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