Julia Truong
Manager of Customer Success
- Role
- Manager, Customer Success at Origin
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Julia Truong
Customer success and account management leader with 8+ years in driving retention, growth, and strategic partnerships across enterprise and strategic SaaS. Skilled in building trusted, long-term relationships with C-suite executives, brokers, and cross-functional stakeholders to accelerate time-to-value and foster deep customer loyalty.Core Skills • SaaS Leadership: Customer Success, Account Management, Renewals • Salesforce, Tableau, Zendesk, Figma, ATS platforms • Broker management and executive relationship building • SMB through Strategic Enterprise support
Experience
Manager, Customer Success
Dec 2024 — Present
Lead a team responsible for $8.8M in renewals and expansion- Manage the entire lifecycle of a customer journey - RFPs during pre-sale, to implementation, success planning, renewal, and beyond- 103% NRR in FY\'20•••03% NRR in FY\'2025- Implement CS products and playbooks to enhance strategic relationships from implementation through the renewal
Education
University of California, Riverside
Bachelor of Arts (B.A.), Psychology
2012 — 2016
Skills
- Microsoft Excel
- Powerpoint
- Customer Service
- Teamwork
- Social Media
- Prezi
- Marketing
- Leadership
- Microsoft Word
- Public Speaking
- Microsoft Office
- Communication
- Adobe Acrobat
- Event Planning
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