Julia Smirnova
Customer Support and Operations Specialist | 12+ Years of experience
- Role
- Patient Care Coordinator at Pacific Medical Centers
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Patient Care Coordinator
Oct 2024 — Present · Seattle, WA, US
Coordinate and encourage patients to complete annual mammogram screenings-Analyze scheduling data to find more effective outreach and follow-up methods-Communicate with outside diagnostic clinics to secure the soonest possible appointments for additional imaging when needed-Assist patients with using MyChart to access appointments, results, and communication tools-Support non-English-speaking patients by using Video Remote Interpreting (VRI) to help with complex questions and instructionsHighlights-Helped increase patient attendance for annual screenings through targeted outreach and follow-up-Reduced wait times for diagnostic imaging by building stronger scheduling partnerships with outside clinics-Resolved a complex scheduling and communication issue involving three healthcare facilities, improving cooperation and workflow
Education
Saint-Petersburg Academic University
Specialist
2010 — 2016
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