Julia Renchner-Kelly
Senior Customer Success Manager @Bambuser
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WORK HISTORY
Senior Customer Success Manager @Bambuser
New York, NY, US
Achieved a 101% net retention rate across 30+ accounts, demonstrating exceptional customer loyalty. ā¢ Drove end-to-end onboarding processes, ensuring clients received fast and measurable value from our platform. ā¢ Created and maintained success plans for top 10 accounts, aligning stakeholder goals with organizational objectives. ā¢ Developed global playbooks to inspire strategic best practices and led webinars focusing on customer success.
EDUCATION
Binghamton University
Bachelor of Arts - BA, History
ABOUT JULIA RENCHNER-KELLY
Enterprise social commerce professional with 6+ years of experience driving merchant growth, retention, and revenue across live shopping and social platforms. Known for consultative leadership, cross-functional execution, and translating content engagement into measurable commerce results. With a Bachelor of Arts in History from Binghamton University, Iām dedicated to delivering measurable value to clients and fostering customer loyalty through collaborative efforts and effective communication strategies. Drop a line, I\'d love to connect!
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