Julia O.
Senior IT Service Manager @Zopa Bank
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WORK HISTORY
Senior IT Service Manager @Zopa Bank
EDUCATION
American University of Nigeria
Bachelor of Science (BSc), Telecommunications and Wireless Technology
UCL
Master of Science (MSc), Telecommunications
University of Calabar
Bachelor's degree, Electrical and Electronics Engineering
ABOUT JULIA O.
At the intersection of technology, operations, and people, focusing on making services reliable, transparent, and aligned to what the business actually needs.I partner closely with senior stakeholders to understand priorities, untangle complexity, and improve how services are designed, delivered, and measured. My approach is grounded in clarity, getting a true view of processes, dependencies, and risks, then translating that into practical improvements that support day-to-day operations and long-term goals.I focus on building trusted relationships, asking the right questions, and bringing structure to environments where ownership, visibility, or consistency need strengthening. I care about outcomes: better service performance, clearer accountability, and delivery models that scale.
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