Julia Mangler

About Julia Mangler

Senior Program Manager with Talkdesk, based in Chicago.

Experience

1. Senior Program Manager

   Talkdesk

   Oct 2022 — Present

   Establish a robust and transparent program decision-making process, prioritization, and ownership framework, resulting in streamlined process, improved efficiency, and notable utilization gains across the services organization -Champion and drive dynamic organizational initiatives, navigating multiple stakeholders, competing deadlines, dependencies, and complexities taking end-to-end responsibility for their execution and ensuring program success -Define and manage a high-impact portfolio, addressing critical organizational challenges and driving positive business outcomes -Foster a governance structure that facilitates effective executive decision-making ensuring strategic alignment -Coordinate and lead regular cross-functional meetings to review project plans, deliverables, and expectations, as well as plan and re-strategize as needed. Effective agenda planning, cross-org alliance building, and follow through on deliverables through to completion -Generate comprehensive supporting documentation for departmental initiatives providing clarity and insight into project objectives and outcomes -Facilitate Change Management strategies, ensuring seamless transition through implementation, guiding stakeholders through organizational shifts. Agile ability to drive positive change and cultivate a culture of adaptability and continuous improvement -Engage with various stakeholders to understand their needs and pain points, incorporating feedback into program strategies for enhanced product offerings and customer satisfaction

Skills

• Exceptionally Well Organized
• Highly Personable
• Powerpoint
• French
• Social Media
• Teamwork
• Newsletters
• Microsoft Excel
• Research
• Time Management
• Sales
• Always Punctual
• Microsoft Office
• Microsoft Word
• Recruiting
• Sap
• Cpr Certified