Julia D.

Associate Director Senior Director - Enterprise Customer Programs @Euna Solutions

Built the operating model for enterprise transition initiatives across 8+ business functions, including governance, executive reporting, and cross-functional decision cadences.Led complex migration and retirement programs across multiple SaaS product lines, balancing customer requirements, platform constraints, and organizational risk.Supported customer transitions across 600+ accounts representing a $20M portfolio.Partnered across Product, Customer Success, and Engineering to prioritize legacy-platform enhancements that contributed to year-over-year retention improvement.Acted as a customer-facing leader on complex enterprise accounts, using discovery and workflow analysis to guide priorities and execution.