Julia Kennedy

About Julia Kennedy

INFORMATION TECHNOLOGY PROFESSIONALExceptional collaborator, able to bridge the gap between business customers and designers, developers, and testers Highly organized with excellent presentation abilitiesSuccessfully managed high customer expectations on tight schedules, limited budgets, quickly adapting to changing priorities of customerTechnical expertise in all aspects of the SDLC involving requirement analysis, project scoping, effort estimation, risk analysis and quality managementAble to diagnose technical challenges through reading code and supporting technical documentationAdept at analyzing situations and taking initiative to solve problemsStrong work ethic as well as the ability to work independently with limited supervision.Specialties: budgeting, business operations, business process, client/server, computer hardware, content management, contract management, customer relations, database administration, diagnosis, help desk support, meeting facilitation, microsoft access, networking, newsletters, oracle, process engineering, project management, sales, shell scripting, sql, system architecture, technical management, technical support, training materials, troubleshooting, web site production, writing

Experience

1. Technology Trainer

   Bradley Arant Boult Cummings LLP

   Feb 2010 — Present

   Authors training videos using Adobe Captivate eLearning software.• Conducts training including classroom, one-on-one, train-the-trainer, webinars, remote sessions, lunch-break sessions, and Q&A throughout geographically diverse locations.• Assesses training needs of the Firm’s Attorneys, Paralegals, and their support staff through surveys, interviews, focus groups, and evaluation of work performed.• Works with Human Resources to provide performance coaching for staff.• Assists with the project management of software rollouts (Office 2007, Windows 7, Time Builder, and Office 2013).• Schedule and conducts new employee training orientation in multi-state locations and through remote sessions. Training Department.• Develops curriculum and training material and taught over 500 classes.• Works with internal help desk to assist with problem resolution.

Education

• University of Alabama at Birmingham (UAB)

  Bachelor of Science, Management Information Systems

  1993 — 1998

• University of Alabama at Birmingham

  Certification, Project Management

  2008 — 2008

• Faulkner University

  Master’s Degree, Management

  2001 — 2002