Julia Janousek
Client Digital Specialst @RBC Wealth Management
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WORK HISTORY
Client Digital Specialst @RBC Wealth Management
Minneapolis, MN, US
RBC Wealth Management US is a client focused organization. I work in partnership with various teams, Design, Product development, Engineering, etc. to ensure that the Client Portal and the Digital Experience are meeting and exceeding client expectations.
EDUCATION
Iowa State University
B.S.
SKILLS
ABOUT JULIA JANOUSEK
Recent focus is customer transformation and key account performance tracking for a FinTech SaaS Payments solution. I excel as an internal/external collaborator that creates and delivers business value within fast-paced, continually evolving environments.Delivering Value through client engagements; monitoring customer usage and feedback to ensure long-term customer satisfaction and contract performance. • Coordinate up to 8 concurrent projects: effective liaison to >25-member internal onboarding & integration teams and external business partners.o Doubled revenue along with a 30% YOY increase in transaction value each year since 2017.• Responsible for performance monitoring of Small Business, Middle Market and Enterprise accounts. o Achieved 100% ACV targets and increased overall TCV by 35% by identifying value-added services & cross sell opportunities.• Leverage strong technical background and knowledge of scrum, agile, waterfall & Kanban methodologies to interact confidently with Engineering to streamline development output.o Certified Scrum Master & Business Analyst with extensive experience constructing and refining business requirements.• Global project experience; led outsourcing development initiatives with European and South American vendors.
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