Julia Gutierrez

WORK HISTORY

EDUCATION

SKILLS

ABOUT JULIA GUTIERREZ

Technical Project Manager/ Senior Business Analyst/ Scrum Master with significant Digital Transformation, Business Change and Insurance Systems experience in the Lloyd\'s and London General Insurance market. Strong track record in Government, Financial Services, Investment Banking, Wealth Management and Consulting (Certified Siebel, MS Dynamics CRM & Salesforce Consultant), with positions at DWP, Ministry of Justice, Lloyds Banking, Bank of Ireland, First Gulf Bank, HSBC, RBS, Barclays Capital, Nomura, CPR eTrade, La Banque Transatlantique, Dexia Banque Internationale a Luxembourg, Valoris Consulting, Accenture, Capgemini, Zurich Insurance, Brit Insurance and Direct Line Group.Strong service ethos and a delivery-focused style.Certified Prince 2 Practitioner, Amazon AWS Connect, Salesforce Admin and MS Dynamics CRM Consultant, Full Project Lifecycle, Agile, Waterfall, Kanban and Event Storming. Certified Scrum Master and Product Owner. Experience Managing System Requirements, Functional Analysis and Process Design, User Stories, Use Cases, UML, Data Mapping, Integration, SAP ERP, SQL Server Data Extract, PowerBI, Business & Risk Analysis, QA & UAT Testing, Software Configuration, Training, User Adoption, and BAU.Excellent interpersonal and organizational skills, good communicator across all levels of management and staff.Professional Exams & Certifications2020 AWS (USA) & Salesforce AWS Amazon Connect Business (Digital) AWS Amazon Connect (Technical) Salesforce Admin2019 Scrum.org (USA) Scrum Master PSM I and Scrum Product Owner PSPO I Certificate2011 Prince2 Foundation & Practitioner Training Course Prince2 Foundation & Practitioner Certificate2010 The Chartered Insurance Institute, London (UK) LLMIT - Lloyd\'s and London Market Introductory Test (Diploma)2008 Microsoft Dynamics Professional Certification Program (UK) Certified Microsoft Dynamics CRM 4.0 Consultant: • Installation and Deployment for Microsoft Dynamics CRM 4.0 (Certificate) • Applications for Microsoft Dynamics CRM 4.0 (Certificate) • Customization and Configuration for Microsoft Dynamics CRM 4.0 Siebel University, London (UK) Certified Siebel Consultant1989 BOC, London (UK) Programming and Systems Analysis (Diploma)1989 West London University, London (UK) Business Management Studies (Diploma)