Julia Flores Demoss
Account Manager @OpenTable
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WORK HISTORY
Account Manager @OpenTable
Manage 500+ restaurants within my team’s portfolio supporting restaurants across North America, serving as a strategic advisor to drive revenue growth, retention, and long-term partnership success.• Lead a structured discovery process to uncover partner goals, operational challenges, and growth opportunities, enabling tailored recommendations and solution alignment.• Conduct partner consultations via phone, email and Zoom, advising on pricing plans, marketing campaigns, SEO optimization, hospitality management tools, and strategic upsell opportunities to maximize performance and ROI.• Review and negotiate contract terms with restaurant partners to retain business, overcome objections, and ensure mutually beneficial outcomes.• Utilize emotional intelligence to read verbal and non-verbal cues, uncover root causes of objections, and navigate complex conversations with empathy and influence.• Train restaurant partners to fully leverage platform tools, increasing product adoption, engagement, and operational efficiency.• Onboard and train new hires while supporting colleagues through knowledge sharing, coaching, and collaboration to elevate overall team performance.• Leverage Salesforce Lightning, Slack, Clari, Groove, G Suite, Preset, and internal tools to analyze data, track performance metrics, identify expansion opportunities, and proactively reduce churn.• Build and maintain trusted relationships with both individual restaurants and groups, influencing adoption of OpenTable products and services.• Collaborate cross-functionally with sales, support, and product teams to resolve issues, improve partner experience, and drive measurable results.• Consistently exceed revenue targets through renewals, upsells, and expansion of partner solutions while managing a high-volume book of business in a fast-paced, fully remote environment.
EDUCATION
Penn State University
Bachelor’s Degree, Hospitality Management
Torch Yoga Studio
RYT-200, Yoga Teacher Training/Yoga Therapy
Loka Yoga
Yin Yoga Certification (50 Hours)
ABOUT JULIA FLORES DEMOSS
Hi, I’m Julia! Other than being obsessed with animals (can I pet your dog?), I’m someone who takes living our best lives seriously. In my current role as an Account Manager at OpenTable, I leverage my expertise in hospitality and customer service to build strong relationships with clients and optimize their experiences. With over three years in my current role, I am dedicated to providing tailored solutions and ensuring satisfaction for my partners. My professional background encompasses over a decade of experience in hospitality, marketing, SaaS sales and client services. My goal is to create meaningful connections and deliver value that drives success for the organizations I collaborate with. I am passionate about empowering others and enhancing their experiences through attentive service and strategic support.
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