Julia Dresbeck

About Julia Dresbeck

Transitioning into Operations Analyst / Program Coordinator / Strategic Planning roles, bringing deep operational knowledge and a systems-thinking approach to improve efficiency, reduce costs, and support data-driven decisions

Experience

1. Clerk

   Post Office Ltd

   Sep 2004 — Present

   Situation:I need a receipt to keep record that the Post Office accepts the parcel while there are no retail clerks available to scan the parcel. In my experience in the Postal Service, the customers had the same issues. Tasks: I needed to drop off a package and get a receipt, but a nearby retail counter closed. At 3:45 p.m. on December 18th, 2022, I went to the Parkrose Post Office to drop off a prepaid parcel. I need to figure out how to get a proof of acceptance. Actions:I did a little research, then drove to the parkrose Post Office safely, but there was a line of customers in front the automachineI’ve there, so I rang the doorbell many times since I heard there were people talking inside.I asked the nearby customer “how did you go about getting a receipt”?I stood in line to try print out a acceptance receipt using our auto machineI entered the tracking number and zip code, the machine printed out a receipt with the tracking # on it I handled to drop the parcel down but the parcel was stuckI shouted inside”the parcels container overflowed, please change to an empty container”I thanked the employee who came and moved the full parcels container.I took a picture while I was putting the package in the drop off bin I helped and cleared the overflowed parcels container to comfort the others.Result: Increase productivity by 30% by advising the customers printing out acceptance receipts via auto machines. Reduces the customers’ waiting time for dropping off the parcels by improving timely empty full parcels bins. Generate revenue $1500 per day more because the clerks could serve the customers who are mailing express mail and priority packages instead. By implementing automation techniques, reduced the labor cost by 50%

Education

• Clackamas Community College

  Business Administration and Management, General

  2003

• Anshan University of Teaching

  Bachelor of Arts (B.A.), English Language and Literature, General

  1987 — 1991

Skills

• Executive Leadership
• Network Security
• Retail
• Social Media Marketing
• Microsoft Excel
• Communication
• Leading Meetings
• Network Administration
• Human Resources
• Coaching
• Computer Security
• Customer Satisfaction
• Leadership
• Organizational Leadership
• Decision-Making
• Computer Networking
• Instructional Design
• Personal Branding
• Personal Finance
• Customer Experience
• Public Relations
• Business Strategy
• Teamwork
• Customer Service Representatives
• Personal Development
• Teaching
• Time Management
• Customer Support
• Management
• Talent Management
• Sales
• Small Business Management
• Operations Management
• Classroom Management
• Business Writing
• Business Analysis
• Mentoring
• Customer Relationship Management (Crm)
• Public Speaking
• Customer Retention