Julia Collins
CX Research Analyst at Wesco
- Role
- Cx Researcher Analyst at Wesco
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Cx Researcher Analyst
Oct 2022 — Present · Austin, TX, US
Orchestrated the collection of ecommerce survey responses and crafted monthly customer trend reports, pinpointing critical pain points within the customer journey. Presented findings to senior leadership, enabling strategic decisions, and fostering a customer-centric approach to product development and service enhancements• Proficient in supporting cross-functional teams to conceptualize, design, and execute user-centric solutions, bridging the gap between user needs and technological feasibility• Proven track record of leading successful UX projects, from inception to delivery, by effectively managing timelines, resources, and priorities, ensuring alignment with business objectives and user needs• Collaborated closely with the UX team to develop and implement user guides aimed at shortening Time to Value (TTV) of customers. By providing actionable documentation, we optimized workflow efficiency and accelerated project timelines, ultimately contributing to enhanced project outcomes and client satisfaction
Education
University of Arkansas
Bachelor of Science - BS, Agribusiness Marketing and Management
2017 — 2021
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