Julia Blanchard
Technical Documentation Consultant @Cumberland Farms
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WORK HISTORY
Technical Documentation Consultant @Cumberland Farms
MA, US
Gathered data to produce and establish best practices for end-user and technical documentation for a new Dynamics365 Finance and Operations implementation throughout the company.• Developed Interface technical documentation, playbook, architecture and process diagrams, and extensive Business Process relating to the D365 environment for the Finance, Sales & Marketing, and Distribution Center departments.• Analyzed current practices and developed new work flows to accommodate implementation of the new supply-chain system.• Created a master template and built a SharePoint site to house all documentation, providing a central location for global access.
EDUCATION
UMass Boston
BA
ABOUT JULIA BLANCHARD
Author and producer of knowledge bases, user guides, on-line help systems, training guides, reference guides, policies and procedures, frequently asked questions (FAQs) and other types of documentation. Adept at designing solutions for business and technical environments, communicating complex ideas with straightforward and engaging copy. Collaborate with subject matter experts (SMEs) across all levels and produce quality documentation on tight deadlines. Build central repository solutions in various formats, including Confluence. Learn new skills and technology rapidly and expertly. Team leader with excellent interpersonal skills.
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