Julia Black

About Julia Black

I am a Global Business Process and ERP Leader with 8+ years of experience driving enterprise process transformation, systems modernization, and governance across North America, EMEA, and APAC. Currently leading global Oracle JD Edwards initiatives for Volvo Penta, I specialize in aligning business strategy, process design, and enterprise systems to deliver scalable, compliant, and sustainable operating models.My expertise is centered in business process ownership, Order-to-Cash (O2C), and commercial systems, with a strong focus on standardization, automation, and operational maturity. I partner closely with IT, product, and business stakeholders to design and govern end-to-end processes that reduce complexity, improve data quality, and increase organizational resilience—moving teams away from reactive execution and toward predictable, well-managed operations.I bring a data-driven, people-centered leadership style, with deep experience in change management, global stakeholder alignment, and policy-driven process design. I’m particularly strong in building durable process frameworks, clear ownership models, and scalable systems that support growth without creating operational bottlenecks or single points of failure.I’m most interested in business process leadership, ERP / business systems management, and transformation roles where I can own end-to-end process and systems strategy, drive continuous improvement, and help organizations operate with greater clarity, consistency, and control.Core focus areas: Business Process Leadership | ERP & Business Systems (Oracle JD Edwards, SAP, CRM)| Order-to-Cash (O2C)| Process Governance & Transformation | Change Management | Cross-Functional Leadership | Data & Analytics | Program & Portfolio Management

Experience

1. Global Process Manager (ERP & Operations - Global Scope Na, Emea, Apac)

   Volvo Penta

   Nov 2023 — Present · Gothenburg, SE

   Lead global process management and continuous improvement initiatives across Order Management and ERP systems, ensuring standardized, compliant workflows across multiple market units- Serve as Oracle JDE subject matter expert, driving system enhancements, user experience improvements, and global ERP upgrades- Partner with IT, UX, and development teams to translate business needs into technical solutions, aligning initiatives with corporate strategy and operational objectives- Manage a global network of 45 process specialists and 6 key market users, coordinating cross-regional collaboration, training, and adoption of standardized processes- Facilitate onboarding, process documentation, and compliance initiatives to ensure consistent adoption and adherence to governance standards- Drive system testing, feature design, and release validation for global ERP projects, improving user adoption, data accuracy, and operational efficiency- Implement data-driven improvements by analyzing KPIs and operational metrics to optimize order fulfillment and ERP workflows.

Education

• Virginia Tech

  Bachelor of Science (B.S.), Psychology

  2008 — 2012

• Southeastern Baptist Theological Seminary

  Master of Arts (M.A.), Biblical Counseling

  2012 — 2014