Jules Cowen

About Jules Cowen

Experienced leader with a focus on client satisfaction, retention and growth. Proven track record of cultivating relationships at all levels and acting as a subject matter expert and advisor. Over four years of digital marketing experience, expanding the online presence of client organizations. A creative professional with a background in the planning and implementation of the social media strategy for a variety of industries. Proven skills in brand management, client relations, digital marketing, and sales. Community volunteer for over eleven years with an appreciation for diversity and learning new cultures. A desire to help others and strong communication skills have proven to be transferrable talents beneficial in building successful client relationships.

Experience

1. Senior Operations Manager - Emirates Chauffeur Drive (Remote)

   Blacklane

   Apr 2021 — Present · Los Angeles, CA, US

   Operations manager for global Emirates Chauffeur-Drive Services. Tasked with consulting and implementing all corporate Emirates communication and operations.Successfully coordinated and expanded Blacklane chauffeur airport services within Emirates Airlines Skyward Program to over 20 major cities globally, contributing over 35% of annual revenue.Managed and trained 50+ concierge agents across four global hubs (Europe, N. America, India, Philippines).

Education

• Santa Monica College

  Associate of Arts (A.A.), Communication and Media Studies

  2008 — 2012

• University of California, Berkeley

  Bachelor's degree, Mass Communication/Media Studies, 3.78 GPA

  2012 — 2014