Jules Phillips

About Jules Phillips

At Roche Diagnostics, my focus as Senior Manager of RSS Global Customer Support is on enhancing customer experience and refining support strategies. Our team\'s commitment to providing exceptional service has been instrumental in deploying laboratory automation and life sciences solutions worldwide. With a strong foundation in chemistry and certified proficiency in Agile Leadership and Design Thinking, I am dedicated to fostering innovation and continuous improvement in our processes.My role involves the strategic use of analytical methods and project management to optimize team performance and customer satisfaction. This has enabled us to translate complex technical knowledge into actionable insights, a crucial factor in our ability to meet the evolving needs of our clients. Through collaborative efforts, we support Roche\'s mission to advance healthcare by contributing to the development of cutting-edge analytical techniques.

Experience

1. District Service Manager, Bay Area

   SCIEX

   Apr 2025 — Present · Redwood City, CA, US

Education

• University of Southampton

  BSc., Chemistry

  1991 — 1995

Skills

• Mass Spectrometry
• Product Marketing
• Liquid Chromatography-Mass Spectrometry (Lc-Ms)
• Maldi-Tof
• Instrumentation
• Lifesciences
• Laboratory Automation
• Proteomics
• Lc-Ms
• Life Sciences
• Hplc
• Drug Discovery
• R&D
• Chromatography
• Chemistry
• Analytical Chemistry
• High-Performance Liquid Chromatography (Hplc)
• Biotechnology
• Research and Development (R&D)
• Gas Chromatography