Justin Kaiser

About Justin Kaiser

I’m a people-first leader with 15 years of experience in retail management, currently serving as a Territory Manager with Cricket. Over the years, I’ve learned that products, promos, and processes matter — but your people determine your performance.I specialize in coaching store leaders and associates to grow beyond what they thought was possible — turning around underperforming teams, building strong leadership pipelines, and creating cultures where people want to stay and thrive.Whether I’m leading a market or mentoring a frontline manager, my approach stays the same: Put your people first Develop your leaders intentionally Drive results that lastNow, I’m taking what I’ve learned in the field and helping other retail leaders do the same — through 1:1 coaching, leadership development, and team-building strategy.If you’re a leader looking to grow your team, build real culture, or get support navigating the people challenges of retail — I’d love to connect.Let’s build teams that perform and people who stay.

Experience

1. Owner

   Fix My Phone Plus

   Dec 2025 — Present · Oklahoma City, OK, US

Education

• Southwestern Oklahoma State University

  Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations

  2005 — 2009

Skills

• Sales
• Loss Prevention
• Multi-Unit
• Management
• Training
• Customer Satisfaction
• New Store Openings
• Merchandising
• Profit
• Leadership
• Hiring
• Retail Sales
• Retail
• Store Management
• Sales Operations
• Store Operations
• Inventory Management
• Inventory Control
• Customer Service
• Recruiting
• Shrinkage
• Visual Merchandising
• Big Box
• Multi-Unit Management
• Planograms
• Driving Results