Juie Akter

Customer Solutions Advocate @Fifth Third Bank

US

I manage high-risk delinquent accounts, Proven leader in facilitating productive communication with defaulted customers to achieve mutually beneficial resolutions. I closely monitor accounts and identify alternatives to repossessions, bankruptcies, and foreclosures, leveraging specialized software to ensure accurate account management in a fast-paced environment.•Recognized as a top performer among default account collectors, I consistently achieve the highest collection earnings within the department.•Commended for my proficiency in de-escalating and resolving customer concerns. Member of a hand picked team chosen to resolve particular high risk accounts.•Assumed responsibilities beyond my regular duties to broaden my knowledge and enhance my professional experience.