Juhi Batra

About Juhi Batra

Technical Consulting Software Engineer for Intel.I am primarily a Software Engineer and provide technical consulting & support for the Intel oneAPI products to aid internal and external customers to get most out of Intel platforms. I help enable customers and software developers through technical support, training, and hands-on assistance in areas of code development, debugging, tuning and scaling of SW applications.My job also helps me contribute to new product development, representing the customers technical requirements, creating competitive analysis from a technical perspective, developing and presenting technical product training materials-Master\'s in Electrical and Computer Engineering-Specialization- Computer Architecture and Digital Design- From my experiences in project implementations, I have expertise in Debugging and scripting in languages like C, C++, Python, Verilog, System Verilog- I have good knowledge/experience in multiple developer tools and segments- As a result of my job I have Good presentation skills at conferences, industry events, labs, and customer workshops.

Experience

1. Software Technical Consulting Engineer - Staff

   Intel

   Apr 2023 — Present · Hillsboro, OR, US

   Support Lead - Centralized SupportPre Sales & Sales Enablement: Worked extensively to develop SaaS solution for Intel OneAPI tools called Intel® Priority Support including content creation, product marketing and customer interactions, which contributed to the Hardware and Software revenue for Intel.Product Support Leadership: Directed a team of 50+ professionals in managing global support for 70+ products, developed comprehensive support strategies and a multilayer support system across teams which led to 60%+ backlog reduction and improved customer satisfaction indicators. Customer Insight and Feedback Management: Represented customer feedback in Software Development Life Cycle (SDLC). Collaborated with cross functional product management, engineering, and design teams to address requirements, integrate insights into the product roadmap and enhance overall customer satisfaction. Influenced team to make data driven improvements by monitoring and analyzing user feedback, downloads, bugs and support tickets.Technical Consulting: Led relationships with major strategic accounts, Providing technical guidance and hands on training to onboard customers on Intel System debugger and helped resolve customer issues to speed up system bring-up and boost performance of Intel processors and platforms specifically using Intel® VTune™ Profiler.Support System Optimization: Spearheaded enhancements to support systems like JIRA and Salesforce portals, to improve functionality, efficiency, and user experience of customers.Customer Experience Advocacy and Engagement: Bridged the gap between customers and Intel by participating in running multiple Beta programs. Contributed to user forums, workshops, and customer visits to ensure a positive user experience and effective product adoption. Contributed to the broader organization and community by delivering hands-on training, authoring articles, and creating educational videos to share expert knowledge.

Education

• Portland State University

  Master of Science (M.S.), Electrical and Computer Engineering

  2015 — 2017

• Panjab University

  Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

  2011 — 2015

Skills

• C
• Matlab
• C++
• Microsoft Office
• Microsoft Excel
• Powerpoint
• Programming
• Verilog
• Microsoft Word
• Electronics
• English
• Leadership
• Modelsim
• Cadence Virtuoso
• Python
• Vhdl
• Computer Architecture
• System on a Chip (Soc)
• Embedded Systems
• Testing
• Microprocessors
• Microsoft Powerpoint