Jugal Ruparel

About Jugal Ruparel

As a technical escalations specialist at LinkedIn, I work on enhancing the customer experience of the LinkedIn Ads product, a dynamic and fast-growing domain of digital marketing and advertising. I leverage my skills in technical support, quality assurance, and automation to identify and resolve bugs, implement proactive solutions, and liaise with various stakeholders across the product engineering and service teams. I am passionate about learning new concepts and expanding my knowledge in this field, which enables me to contribute to the product quality and customer satisfaction.I have a MBA degree in Human Resources Management from Pondicherry University Loyola College Twinning Program, where I gained valuable insights into business management, organizational behavior, and leadership. I also have a Bachelor of Engineering degree from MNM Jain Engineering College, where I developed my analytical, problem-solving, and project management skills. Before joining LinkedIn, I worked at Noon and Amazon, where I gained extensive experience in the ecommerce domain, focusing on competitive intelligence, pricing strategies, and catalog services. I am always eager to take on new challenges and opportunities to grow professionally and personally.

Experience

1. Technical Services Analyst

   Linkedin

   Jan 2025 — Present · Bengaluru, IN

   Own and drive the success of a major product feature at LinkedIn, influencing key business decisions with minimal manager oversight- Manage the entire bug escalation process, performing advanced troubleshooting and collaborating with Tier 1 and Tier 2 support teams to resolve complex issues- Partner with Engineering and Product Owners to prioritize technical issues and deliver effective, scalable solutions- Lead incident management efforts for large-scale bugs, coordinating cross-functional teams to ensure timely resolution and service restoration- Act as a bridge between technical and non-technical stakeholders, ensuring clear communication and alignment during critical incidents- Continuously analyze product performance and user feedback to identify areas for improvement and enhance product reliability.

Education

• Loyola College

  Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General

  2018 — 2020

• Anna University Chennai

  Bachelor of Engineering (B.E.), Civil Engineering

  2012 — 2016

• St. Joseph's Matriculation Higher Secondary School

  High School, High School/Secondary Diplomas and Certificates

  2008 — 2012