Jugal Solanki

About Jugal Solanki

Responsible for day to day operations and administration of the IT infrastructure. • Performing Troubleshooting on assigned ticket and resolve the problem within SLA, using Ticketing Tool & Establishing and maintaining user profiles and passwords from the ADDS. • Create VDI machine and resolved issue like, login remote issue and performance issue. • Hands on experience on Installation, Configuration of software and hardware and troubleshooting Windows OS, authorized desktop applications, and peripheral equipment, & Worked on the Antivirus eg. McAfee. • Vendor Management, Software Management, Inventory Management. • Provide assistance to the IT users application support software installation and troubleshooting of Outlook and Microsoft office application and SQL server 2016/2019/2022. Visual Studio 2017/2019/2022. Eclipse, Checkpoint, Global Protect, Crowdstricke, Horizon client, ESPlus, Remmina. • Providing remote support using remote support tools to troubleshoot and resolve issues. • Manage user account using Active directory (AD) i.e. Create new account using PowerShell, account password reset, account unlock, account disabled etc. • Provide access to users like Skype, shared folder, internet access, USB access etc. • Diagnose and solve the Incidents/Issues via phone and em • Hands-on experience with windows/Linux/Mac OS environments. • Managed servers, workstations, computers, laptops, printers, routers, switches, and existing network applications. • Supported all LAN, WAN, and other networking systems • Inventory and related documentation and technical specifications information. • DNS, DHCP. & maintaining document all technical issues. • Installation and Troubleshooting of Engineering applications like as CATIA, Teamcenter, Vismockup, ANSA, Hypermesh, Abaqus, Modflow, Ncode, 3DCS, Star CCM, NX softwares. • Handling Catia Launching Issues, Catia License issues, Catia Part issues, • Working with blitz software, ANSYA primer, HM, q-checker, Ansa, Primer. • Hyperworks 2020, Altire, • Work with technical operations to install, update Teamcenter configuration in production environment. • Handling issue of data uploading and downloading in teamcenter. • CHS, Capital, Canoe, Cava, GT-Sute, Qratr, N-code,Matlab. • Knowledge of AD, FTP, Windows XP, Windows Vista, 7, Windows 10. • Assigning rights and privileges to users to access files and folders. • Collaboration with other cross functional groups i.e. L2, L3 Labs, Call Management Group / Resource control to ensure timely resolution of issues Global Protect VPN, Forty Client VPN.

Experience

1. Engineer

   Accelya

   Sep 2025 — Present · Pune, IN

Education

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Foundation degree

• Swami Vivekanand Subharti University (SVSU), Meerut

  Bachelor of Science

• Jetking

  Master's In Network Administration