Sung Sil Judy Kim
Director of Operations @Guidance Wealth Advisors
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WORK HISTORY
Director of Operations @Guidance Wealth Advisors
Clinton, NJ, US
Drive the development and refinement of operational strategies that align with the firm’s objectives and growth plans- Continuously optimize workflows to enhance accountability, integrity, and efficiency, ensuring the seamless execution of initiatives and measurable business outcomes- Ensure strict adherence to regulatory requirements, industry standards, and internal procedures to mitigate risks and maintain operational integrity. Develop and implement training programs that foster a culture of compliance, while enhancing internal infrastructure for sustainable risk management practices- Lead collaboration with the client service team to deliver a seamless, exceptional client experience, driving high customer satisfaction, operational efficiency, and long-term client retention. Optimize communication to proactively address client needs and elevate service standards- Ensure compliance with labor laws, organizational policies, and regulations. Oversee HR programs that foster a compliant, inclusive, and high-performance culture, mitigating legal risks and supporting organizational growth- Champion a high-performance culture by prioritizing team development through training, mentorship, and performance management. Spearhead leadership initiatives to cultivate strong, accountable teams, fostering continuous improvement and excellence- Lead strategy, planning, and execution of high-profile events, ensuring flawless coordination and outcomes. Leverage events to strengthen relationships, enhance brand visibility, and achieve key business goals- Oversee the firm’s technology infrastructure, including Redtail CRM, Box, Charles Schwab, and other platforms, driving efficiency and effectiveness in client service and sales operations.
EDUCATION
Rutgers University
B.A., Psychology
Boston University
Psychology
SKILLS
ABOUT SUNG SIL JUDY KIM
Cross-Industry Project Leader & Process Improvement ConsultantI am a results-driven Project Leader and Process Improvement Consultant with a steadfast commitment to excellence and the continuous enhancement of the Employee and Customer Experience. Over the past two decades, I have partnered with organizations across diverse industries—including Healthcare, Social Services, Wealth Management, Finance/Fintech, Sales, and Real Estate—helping them navigate complexity, drive transformative change, and achieve sustainable growth.Guided by my top Gallup Clifton Strengths—Developer, Empathy, Responsibility, Relator, and Arranger—I foster collaboration and cultivate a supportive, high-performing work environment.I am continually evolving into a more agile, high-impact leader who leverages a wealth of experience, operational expertise, and technological acumen to drive organizational success. A true change agent and advocate for excellence, I embrace challenges with curiosity, creativity, and an open mind, always seeking innovative ways to support forward-thinking enterprises in achieving growth and long-term success.Specializations include:1) HR & Employee EngagementDesign and implementation of HR Programs and Initiatives focused on Leadership Development, Employee Recognition, Performance Management | Employee Lifecycle Management (Onboarding, training, Development,| Career Change transitions | Conflict Resolution & Negotiation2) Change & Transition ManagementSupporting organizations through post-acquisition integration, scaling initiatives, and business or department decommissioning3) Business Operations ExcellenceDevelopment of SOPs, Policies & Procedures | Vendor Management & Resource optimization | Business & Trend Analysis & Forecasting | Project Planning & Execution | Workflow Management | Program Development & Implementation | Risk Management, Compliance | Quality Improvement & Assurance programs4) Technological ProficiencyProject Management & Collaboration Tools - Microsoft Project, Microsoft Planner, Atlassian (Jira/Confluence), Smartsheet, Roadmunk, Trello, Asana | Productivity & Collaboration Tools: Microsoft Office 365 Suite (including SharePoint, Teams, Visio, Power Automate, Forms), Google Suite | Design Tools: Canva
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