Judy Chen

About Judy Chen

I bring 15 years of operations management experience to my work as an Epicor ERP developer. I built on that background by moving into manufacturing technology, where I now design production-critical systems that determine how work actually flows through engineering, manufacturing, and fulfillment.When I build customizations or workflows at CR Laurence, I draw directly on experience being accountable for P&L, inventory, and logistics. I design solutions based on what actually happens when systems break or processes don’t hold up under operational pressure, not just how they look in a requirements document.Selected work at CR Laurence:• Scale: Epicor Product Configurators processing hundreds of jobs and quotes daily• Automation:~90% of standard customization automated, replacing manual engineering effort• Risk reduction: Business rules enforced at the point of entry, preventing configuration errors that previously caused material scrap and shop-floor delaysFrom a technical standpoint, my work spans Epicor ERP development, C# customizations, BPM-driven automation, and SQL-based reporting and dashboards used by both operations and leadership. I prioritize predictability and maintainability, because instability in core manufacturing systems creates operational risk that compounds quickly at scale.I do my best work in environments where operational efficiency, accuracy, and reliability depend on systems that have real consequences when they fail.

Experience

1. Senior Technology Engineer

   CRL

   Dec 2019 — Present · Los Angeles, CA, US

   I engineer and optimize the Epicor ERP systems that drive high-volume manufacturing, focusing on automating engineering workflows and reducing operational risk.• Automated Engineering: Architected and maintained logic for our Product Configurators, automating ~90% of standard customizations. This system enforces business rules at the point of entry, ensuring accurate BOMs/routings and preventing costly manufacturing errors.• Process Automation: Developed complex C# customizations and BPMs to streamline order processing, specifically targeting high-friction areas to reduce manual intervention and improve data integrity.• Operational Intelligence: Designed high-visibility dashboards and SSRS reports using SQL to give leadership and operations teams real-time insight into production throughput and bottlenecks.• System Stability: Reduced technical debt by refactoring legacy code and implementing structured error handling, ensuring predictable system behavior as transaction volumes scale.

Education

• California State Polytechnic University-Pomona

  Bachelor’s Degree, Computer Science