Judy Z. King

About Judy Z. King

Judy founded Quality Management Services, LLC, an organizational development and training firm, in 1988. Leading edge and emerging organizations, from large to small in both the private and public sectors, have benefited from Judy’s expert assistance in: Quality + Service, Leadership + Staff Development, Facilitation of Strategic Planning + Meetings. Judy’s deep experience in the hospitality industry provides her with valuable insights on how to gain commitment and loyalty from both customers and employees in any industry. She serves as a highly effective change agent for clients undergoing significant transformation; skillfully facilitates the strategic planning process for clients and associations at the national, state, and local level; orchestrates the establishment and sustainability of conducive culture; leads organizational and staff development projects; and analyzes and improves quality and service systems. Her personable, non-academic style, paired with a deep dedication to client success has led to frequent requests to return for future engagements and referrals to others in her client’s networks. Training sessions with Judy are highly interactive, practical in approach, and effective in application. Judy is a skilled conflict mediator and assists organizations and individuals in successfully working through differences. Judy has served twice as an Examiner for the Malcolm Baldrige National Quality Award and served on the Board of the International Society of Hospitality Consultants. She served as the lead instructor for the American Society for Quality’s Basic and Advanced Facilitation Skills courses. A graduate of the University of Tennessee, she served as an adjunct professor for Trevecca Nazarene University’s Educational Leadership Doctoral Program in Nashville for over a decade.

Experience

1. Founder & Principal

   QMS

   Jan 1988 — Present · Knoxville, TN

   QMS is an agile business that partners with other organizations and highly skilled professionals to inspire and assist organizations. We provide expertise, talent, and energy to make every project a success!QMS Expertise: Strategic Planning and Meeting Facilitation, Organizational Culture and Development, Change Management, Learning Design, Development and Delivery, Quality and Service Improvement, Conflict Resolution, Project Management

Education

• University of Tennessee-Knoxville

  B.S.

  1975 — 1977

Skills

• Employee Relations
• Succession Planning
• Event Management
• Program Management
• Organizational Development
• Strategic Planning
• Leadership Development
• Strategy
• Staff Development
• Resorts
• Management
• Contract Negotiation
• Coaching
• Team Building
• Training
• Hospitality
• Start-Ups
• Business Planning
• Customer Service
• Change Management
• New Business Development
• Social Media
• Sales Management
• Recruiting
• Marketing Strategy
• Performance Management
• Hotels
• Entrepreneurship
• Mergers & Acquisitions
• Leadership
• Consulting
• Budgets
• Hospitality Industry
• Negotiation
• Management Consulting