Judy Rich Taskey

Sales & Customer Support Service Supervisor @REI

Responsible for consistent direction of employees so that divisional goals are delivered. Responsibilities include building and motivating an engaged team, training, coaching, performance management, determining compensation and developing staff. Serves as a first contact for HR related issues and provides appropriate communications to employees. Recommends and implements workflow improvements, provides leadership within the organization and monitors & communicates trends & issues. Addresses escalated customer service transactions with high level conflict resolution and negotiation skills to ensure positive customer experience.