Judy Jiao
Chief Information Officer @National Government Services
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WORK HISTORY
Chief Information Officer @National Government Services
US
Leader and partner for business technology solutions to enable operational excellence and business growth for National Government Services.Strategize and lead the work of all things IT for the company: cybersecurity and compliance, software engineering and quality assurance, IT infrastructure, help desk services, data center, human centered design, agile project management, data operations and data analytics.• Work with the Board of Directors and the Executive team to vision, set forth and execute strategies for the company• Lead and manage 400+ associates • Support over $80 Billion Medicare Payments, service 64 million beneficiaries enrolled in Medicare, process 200+ million claims per year and service close to physicians and providers• Form critical partnerships and collaborate with internal and external stakeholders• Focus on innovation, automation, advanced data analytics and AI• Encourage Human Centered Design in all practices
EDUCATION
Southeastern University (Washington, D.C.)
MS, Computer Science
The George Washington University School of Business
Master, Project Management
Carnegie Mellon University
CIO Certificate Program, Information Technology
Xi'an Jiaotong University
BA, Business Administration
ABOUT JUDY JIAO
Growing up under relatively poor conditions, I have always wanted to make a positive impact for people to improve their living conditions and overall well-being. It is rewarding to have worked in healthcare industry for over 20 years. I was able to build and lead a high performing and engaging teams, innovate through technology and business solutions, grow our organization with my colleagues substantially, and most importantly, help in various ways in improving and administering the healthcare for millions of Americans. For the past seven years, I have been an IT executive, setting and executing effective strategies to build mission critical digital products and to improve operations. My colleagues regard me as a strategist, a business partner, a builder, a planner and an effective implementer for technology and business solutions at various scales. I have superior ability to collaborate with stakeholders across business and technical teams and am a high performing leader with proven track record to build and motivate teams, lead and enable changes, improve process and deliver results. With extensive experience in budget management, information security and compliance, infrastructure, software development and quality assurance. I pride myself as an innovative and accountable partner for new and existing complex business initiatives. Here are some examples of my work:• Transformed, automated and modernized business and IT systems by setting up cost effective Cloud infrastructure, centralizing tools, streamlining workflows, and adopting cutting edge technologies.• Strategically guided and collaborated closely with business owners for system implementation to support improvement of healthcare quality through innovative platforms for over 600 health plans and 15K provider practices.• Led the Information Security program and achieved ISO 27001 with zero non-conformities for 6+ consecutive years. Established holistic IT security strategy with stronger security posture that increased the detection of abnormal network activities by 200%.
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