Judy Ford

About Judy Ford

As a senior global operations executive, I lead large-scale Customer Operations and Support organizations across pipeline management, order fulfillment, service delivery, and enterprise account operations. My focus is on aligning systems, processes, and teams to drive operational excellence, accelerate growth, and deliver exceptional customer experiences at scale.I’m passionate about building and empowering high-performing teams, implementing automation and data-driven decision frameworks, and leading transformation initiatives that improve efficiency, profitability, and customer retention.Over the years, I’ve worked closely with leaders in Sales, Finance, IT, Product, and Customer Success to uplift the lead-to-delivery experience - modernizing workflows, improving visibility, and creating more agile, customer-centric operations across global markets.What drives me most is the people. I’ve had the privilege of working with incredible teams, and even as roles change, those relationships stay with me. The shared wins, challenges, and growth are what make the work meaningful.My leadership approach is rooted in transparency, collaboration, and accountability. I strive to foster cultures of trust, connection, and high performance, always keeping operational strategy and customer experience tightly aligned.

Experience

1. Vice President Customer Operations

   CDW

   Nov 2025 — Present

Education

• Western Governors University

  Master of Business Administration (M.B.A.)

  2016 — 2016

• Oklahoma State University

  Bachelor’s Degree, Business Administration and Management, General

  2002 — 2004