Judy Berrens
Marketing Development & Training Coordinator at Cincinnati Health Network dba NeighborHub Health
- Role
- Assistant Team Leader at H&R Block
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Judy Berrens
I am an enthusiastic and creative professional with well-developed communication and…
Experience
Assistant Team Leader
Jan 2003 — Present · Cincinnati, OH, US
Assistant Team Leader (Tax Season 2022, 2023, 2024) Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office employees and clients, ensuring quality and consistent execution. Execute and hold all tax office employees accountable to operating procedures execution and client service experience, with escalation to the Multi-Unit Team Leader and management as necessary. Serve as point of contact for onsite escalated client service concerns. Provide onsite training of H&R Block software and customer service skills. Seasonal Position*Completed Tax Preparation certification training 12.23Lead Client Service Professional (11/2009 – 4/2010) Responsible for hiring: recruiting, interviewing and training of front desk associates for 68 offices; handle ongoing coaching; newsletter development and employee relations.Client Service Professional (January-April, 2003 – 2009, 20••••21) Customer Service and office administration. Seasonal position
Education
Seton High School
High School Deploma, College Prep
1978 — 1982
University of Cincinnati
BS, Communications/Theatre, Journalism, Business: Marketing
1982 — 1993
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