Judith-Karin Poku
Cx, Performance & Strategy Manager @Manulife
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WORK HISTORY
Cx, Performance & Strategy Manager @Manulife
Toronto, ON, CA
EDUCATION
University of Hamburg
Bachelor of Arts (B.A.), Business Administration and Management
University of Toronto
Service Design Certificate, Service Design
SKILLS
ABOUT JUDITH-KARIN POKU
As a Senior Customer Experience Manager with 6 years experience, I spearheaded customer-centric initiatives, reducing response times and enhancing loyalty with a team of 30. With expertise in cross-functional collaboration, analyzing feedback and data to drive improvements, I led impactful training sessions for positive customer journeys. I am eager to bring my extensive skill set, including cross-functional collaboration, data analysis, leadership, and innovative problem-solving, to a new challenge. Let\'s connect and explore the extraordinary possibilities we can create together.Areas of expertise- Customer-Centric Leadership- Cross-Functional Collaboration- Data Analysis and KPI Monitoring- Cross-Functional Collaboration- Team Leadership and Training- Customer Advocacy and Feedback Analysis
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