Judith Hernandez Abarca
Desktop Administrator @ KDInfotech
- Role
- Desktop Administrator at Kdinfotech
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Judith Hernandez Abarca
As a trailblazing first-generation individual with a passion for tech, my journey is…
Experience
Desktop Administrator
Nov 2022 — Present · Santa Clara, CA, US
Administered desktop environments across Windows, Mac, and Google platforms, ensuring consistent and efficient user experiences.• Oversaw the setup and management of Zoom conference rooms, including coordinating equipment installation, troubleshooting technical issues, and ensuring seamless operation for virtual meetings; documented configurations, procedures, and resolutions to maintain system efficiency and support.• Managed and maintained Office 365 environments, including user accounts, software updates, and troubleshooting access issues.• Configured and supported Windows and Mac systems, handling operating system installations, upgrades, and software installations.• Assisted with the integration and support of Google Workspace applications, including Gmail, Google Drive, and Google Meet.• Documented and tracked technical issues and resolutions, using ticketing systems to manage support requests and monitor service performance.• Managed and resolved technical issues for over 6 clients simultaneously, ensuring efficient and effective support for each client.
Education
San Jose State University
Bachelor of Science - BS
2022 — 2024
Evergreen Valley College
Associate in Science for Transfer Degree
2017 — 2022
Year Up
Year Up Certificate
2020 — 2021
Abraham Lincoln High School
High School Diploma
2014 — 2017
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