Judith Guevarra
HEALTH RESOURCE ASSOCIATE/SCHEDULER
- Role
- Health Risk Scheduler at Cigna Healthcare
- Location
- Columbus, GA, US
- LinkedIn followers
- 500 followers
About Judith Guevarra
Motivated and dedicated professional with years of expertise in administrative and…
Experience
Health Risk Scheduler
Aug 2022 — Present · US
Receive a high inbound call volume daily from eligible members to schedule in-home health assessmentsDemonstrate extensive product knowledge, employ active listening skills, and handle objection to entice members to agree to a covered benefit provided by their insurance• Access various insurance portals to verify member eligibilityUpdate demographics and patient statuses in the electronic health record as needed, maintain complete and accurate documentation in NextGenPromote a positive customer experience in all customer interactions by demonstrating courtesy behaviors\' and focusing on member satisfactionMaintain member information in a private and secure manner by always complying with HIPAA GuidelinesUtilized Salesforce and Citrix applications daily to schedule appointments for providers, update member demographics, and notate calls made to members
Skills
- Teamwork
- Firearms Handling
- Loss Prevention
- Microsoft Office
- Microsoft Access
- Microsoft Powerpoint
- Crisis Management
- Cpr
- Microsoft Word
- Outlook
- First Aid
- Team Building
- Private Investigations
- Risk Assessment
- Cpr Certified
- Event Planning
- Public Speaking
- Community Outreach
- Employee Relations
- Customer Service
- Security
- Leadership Development
- New Hire Orientations
- Microsoft Outlook
- Leadership
- Background Checks
- Emergency Management
- Training
- Powerpoint
- Microsoft Excel
- Time Management
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