Judith Alicea
Senior IT Operations & Infrastructure Leader | IT Portfolio & Project Management | Strategic M&A and Cross-Functional Program Leadership
- Role
- Senior Manager, Global IT at Salesforce
- Location
- Bronx, NY, US
- LinkedIn followers
- 500 followers
About Judith Alicea
As an experienced IT leader, I excel in aligning technology initiatives with overarching business objectives. My expertise in project management ensures seamless execution, while my ability to effectively communicate complex technical concepts to non-technical stakeholders fosters alignment and understanding across teams. As a proven leader, I prioritize cultivating a collaborative and productive team environment, leveraging my interpersonal skills to motivate and coach employees towards elevated performance standards. My background in system administration, infrastructure development, and customer service equips me to deliver tailored solutions and support, managing escalated issues and driving large-scale change management projects, including real estate buildouts.My commitment to aligning team efforts with organizational objectives ensures consistent achievement in dynamic IT environments.
Experience
Senior Manager, Global IT
Feb 2025 — Present · US
Lead global IT operations, support, and enterprise application teams, ensuring seamless service delivery for 900+ employees across multiple regions.Oversee IT portfolio initiatives and enterprise IT projects, optimizing service management, automation, and security strategies.Act as Technical Product Lead for IT integration during Salesforce acquisition, leading process standardization, compliance alignment, and application consolidation.Dive large-scale IT transformation projects, including cloud adoption, ITSM enhancements, and Jira Service Management implementation.Develop and implement IT governance frameworks, KPIs, and executive reporting dashboards to measure program success.Optimize Mac hardware and software management, supporting initiatives that improve efficiency, enhance user experience, and streamline workflows.Optimize IT asset management and cloud-based service delivery to enhance system efficiency and support compliance initiatives.Build and mentor a high-performing, global IT team, empowering them to deliver exceptional support and drive innovation in IT solutions and user experience.
Education
St. John's University
Business Management
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