Judi Brown
Project Manager at Derflan, Inc.
- Role
- Project Manager at Derflan, Inc.
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Judi Brown
Remote Program Manager | Customer Success-Centric | Data-Driven Decision Maker | Escalation Resolution ExpertWith over 15 years of experience in program management, I specialize in leading cross-functional teams, optimizing processes, and delivering customer-focused solutions. My expertise spans stakeholder management, problem-solving, and leveraging data insights to drive strategic initiatives. At Microsoft, I have successfully managed high-impact programs, overseeing technical support requests, field initiatives, and executive reporting. I thrive in fast-paced environments, ensuring timely execution, process improvements, and cross-team collaboration. Proficient in Microsoft 365, Azure DevOps, Power BI, and emerging AI tools, I continuously seek innovative ways to enhance efficiency and business outcomes. Passionate about transforming challenges into opportunities, I am committed to delivering excellence and fostering strong relationships that drive success. Let’s connect and collaborate!
Experience
Project Manager
Nov 2016 — Present · Bellevue, WA, US
Managed and triaged approximately 25 daily technical support requests from the global Modern Work Field organization, ensuring 24-hour SLA compliance for request disposition and assignment, demonstrating operational excellence and accountability in timely issue resolution.• Coordinated follow-up actions with request owners, ensuring active progress, consistent tracking, and up-to-date status monitoring until the resolution of technical support requests, showcasing accountability and a focus on delivering outcomes.• Contributed as a core team member in multiple field-facing programs, initiatives, and business reviews, providing timely status updates and strategic insights to drive execution with consistency and operational rigor.• Supported the development and refinement of field-facing program scopes, asset creation, branding, and operational rigor throughout the fiscal year, reflecting a commitment to excellence and accountability in all deliverables.• Delivered actionable recommendations and insights during program meetings to ensure clear, impactful, and on-time execution of field-facing initiatives and business reviews, consistently driving results through data-driven efforts and strategic alignment.
Education
University of Washington
Bachelor of Arts - BA, English Language and Literature, General
University of Washington
B.A., English
Skills
- Computer Hardware
- Agile Methodologies
- Sdlc
- Pmp
- Leadership
- Management
- Cloud Computing
- Agile Project Management
- Data Visualization
- Cross-Team Collaboration
- Product Management
- Cross-Functional Team Leadership
- Entrepreneurship
- Program Management
- Sharepoint
- Project Management
- Software Development
- Scrum
- Statistics
- Software Design
- Microsoft Excel
- Business Relationship Management
- Dashboard
- Enterprise Software
- Data Modeling
- Software Engineering
- Data Analysis
- Partner Management
- Business Intelligence
- Communication
- Software Project Management
- Relationship Building
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