Jude Osei Bonsu

Live Chat Sales Advisor @Vodafone

Stoke-on-Trent, GB

Providing customers with correct and relevant information while adhering to Financial Conduct Authority (FCA) requirements. Maintaining a record-high quality and compliance checklist score of 98.15% in the department.• Recognised as the top-performing sales representative for customer acquisition in June and September 2022 with a positive variance of 112% and 150%, respectively.• Achieved a 355% positive variance for attach rate in September 2022 and a 43% positive variance for average net revenue.• Building strong rapport with customers through online chat, ensuring security compliance and establishing customer trust.• Achieving exceptional customer satisfaction, evident in the CSAT measure• Consistently met defined metrics for productivity, quality, and customer experience.