Judd Asbill

Experience

1. Ground Control Dispatcher

   Signature Aviation

   Feb 2023 — Present

   Scheduling and dispatching fuelers and LSTs, to appropriate request according to the order of request or the customers immediate needs Relaying information to team members such as information pertaining aircraft Using telephones, two-way radios, or text messages to contact customers, LSTs or emergency personnel Communicate with supervisors or customers to resolve problems, requests for services Record customers requested services such as fuel, catering, hangar space, hotel accommodations, ground transportation, etc. Comply with Company policies and procedures related to customer service standards, ramp, safety, and security procedures Communicate with customers via telephone, fax, face to face, e-mail, Concierge Air System, Unicom/air to ground radio Monitor all arrivals and departures flights activities Have all monitors displaying SIGOps, FIDs, FlightAware and SIGnet Dispatch Fuel / Service directly to assigned team member Call out Arrival / Departure to assigned Marshaller Call out aircraft POL 30 mins prior Communicate with aircraft on the air for all flight needs Coordinate with Customer Service Concierge on the valeting of customer vehicles for arrivals and departures. Assist with CSR duties, as able Responsible for opening and printing landing cards Responsible for answering radio (AIRINC) for all inbound and outbound Track completion times for services entered on SIGnet through status updates Monitor services over 15 minutes past ordered time “Red Line” on SIGOps and alert appropriate staffing for status update Monitor latest logistics reports (NetJets), ensuring reservations are updated in SIGnet for arrivals and departures Periodic review of email, when possible Build/Update Daily Flights Schedule All service requests entered in real-time into SIGnet

Skills

• Inventory Control
• Event Management
• Microsoft Office
• Social Media
• Time Management
• Customer Service
• Alliance Management
• Venue Management
• Operations Management
• Patience
• Event Planning
• Html5
• Logistics
• Business Networking
• Troubleshooting
• Property Management
• Inventory Management
• Process Improvement
• Project Management
• Creating Business Operating Systems
• Business Connections
• Leadership
• Team Building
• Retail
• Problem Solving
• Css
• Management
• Marketing Strategy
• Growth Strategy Partnership