Jubin K
Pioneering client-centric solutions | Team lead - Customer Success | Building Teachmint
- Role
- Team Lead - Customer Success at Teachmint
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Jubin K
With over nine years in customer success, I currently lead a team of six members. I excel in building strong client relationships, driving product improvements, and fostering innovation. I collaborate closely with cross-functional teams to deliver tailored solutions and ensure seamless integration for our clients. My passion lies in empowering my team through comprehensive training and continuous learning, always aiming to exceed client expectations. Feel free to reach out to me to discuss account management, strategic partnerships, or any other related topics. Let\'s connect and embark on a journey of success!#CustomerSuccess #ClientRelationships #BusinessGrowth #SaaSIndustry #StrategicPartnerships
Experience
Team Lead - Customer Success
Apr 2024 — Present · Bengaluru, IN
Worked as a strategic influencer at all levels in the customer and internally and across all functions.Customer Success Management: Ensuring customer success and satisfaction by proactively addressing any issues or concerns, providing ongoing support, and serving as the main point of contact for key accounts.Upselling and Cross-selling: Proficiency in identifying opportunities to upsell and cross-sell products or services to existing key accounts.Relationship Building: Building and maintaining strong relationships with key stakeholders within key accounts, such as executives, decision-makers, and influencers.*Active engagement*Understanding their priorities*Being a trusted advisor to drive mutual success.Customer Retention: The ability to develop strategies and initiatives to ensure high customer retention rates within key accounts.*Proactive engagement*Addressing customer concerns*Providing solutions to meet their ongoing needs.Strategic Account Planning: Developing and executing strategic account plans to align with key accounts\' business objectives.*Setting clear goals*Identifying growth opportunities*Outlining actionable steps to achieve desired outcomes.Technical Aptitude: A solid understanding of the SaaS product or service being offered, including its features, functionality, and integration capabilities.Collaboration and Teamwork: Working collaboratively with internal teams such as sales, marketing, product development, and customer support to ensure seamless execution of account strategies and delivering exceptional customer experiences.
Education
MES
12
2007 — 2009
University of Kerala
Bachelor of Technology (BTech)
2010 — 2014
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