Jubiline C Bavan
Customer Success Manager at Birdeye- US || Mid Market Account Management || Ex Freshworks
- Role
- Customer Success Manager at Birdeye
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Jubiline C Bavan
As a results-driven Customer Success Manager with a proven track record of retention and…
Experience
Customer Success Manager
Feb 2023 — Present
As a strategic advisor and primary point of contact, I drive customer success by ensuring optimal platform utilization, business growth, and long-term retention. My role is pivotal in maximizing customer value, mitigating risks, and fostering high-impact relationships that directly contribute to business outcomes-Own the customer lifecycle from onboarding to renewal, ensuring seamless adoption, engagement, and continued success with the Birdeye platform-Lead high-value strategic conversations with key stakeholders, conducting in-depth Quarterly Business Reviews to demonstrate ROI and drive alignment with business objectives-Monitor customer health metrics proactively, identifying risks and implementing tailored intervention strategies to drive retention and mitigate churn-Manage complex issue resolution, collaborating cross-functionally to ensure timely support, smooth integrations, and resolution of critical challenges impacting business performance-Strengthen customer relationships through data-driven insights, guiding businesses in optimizing their digital presence, reputation management, and customer engagement strategies-Identify and capitalize on expansion opportunities, driving upsell/cross-sell initiatives and securing multi-year contract renewals by aligning the platform’s capabilities with customer needs-Deliver executive-level reporting on key success metrics (CSAT, NPS, adoption trends), translating insights into actionable strategies to enhance customer satisfaction and product value.
Education
Presidency College, Bangalore
Bachelor of Computer Applications
2012 — 2015
Institute of Marketing INDIA
Digital marketing
Presidency College, Bangalore
Master of Business Administration - MBA, Marketing and hr
2015 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.