Jubilee Sandhu

About Jubilee Sandhu

With 11 years of experience in program and project management, I have lead multiple customer accounts concurrently, facilitating their transition from their native telephony systems to cloud solution and collaboration solutions like MS Teams, Cisco Webex Teams, and Hybrid Solutions. I am certified with CCNA and a Professional Scrum Master, and I possess a B1/B2 US visa that has enabled me to contribute effectively on a global scale.My core competencies include Project Management, customer relationship management, project delivery, process improvement, and global contact center solutions implementation. I have successfully delivered multiple projects involving Cisco Unified Communications, UCCX, Cisco Finesse, Cisco WebEx, and other technologies, streamlining the processes, reducing the costs, and enhancing the user experience. I also excel at facilitating effective communication and collaboration among cross-functional teams, stakeholders, and customers, ensuring that every project meets the requirements, expectations, and deadlines. My passion is to provide exceptional results and value to my clients, while constantly learning and growing in my field of expertise.

Experience

1. Senior Project Manager

   CBTS

   Aug 2024 — Present · Gurugram, IN

   Client: American Express* Assigned to support solutions for Infrastructure Network Operations -and project manage initiatives from multiple teams, by providing visibility, transparency and accountability for Network projects and operational initiatives- Network Engineering- Platform Engineering- Unified Communications- Conferencing Technology & AV- Network Architecture & Storage* Build and strengthen the relationships within cross functional teams to promote collaboration and communication across all channels.* Bring visibility and transparency into Network/ Telecom initiatives and upcoming projects/ timelines to the Communication team and PMO; to manage user impact and minimize risk.* Support PMO leadership to redefine the culture and elevate standards throughout the organization;including scheduling and pace, behavioral patterns, team dynamics, cohesion, & performance levels.* Project Planning for Collaboration platforms and Network Services- WebEx and unified communication service initiatives.

Education

• Army Public School Kolkata

  10th, All subjects

  2005 — 2006

• Army Public School Kaluchak

  12th, PCMB

  2007 — 2008

• Dr. A.P.J. Abdul Kalam Technical University (AKTU), Lucknow

  Bachelor's of technology (B.tech), Information Technology

  2008 — 2012

Skills

• Project Management
• Operating Systems
• Voip
• C
• Microsoft Office
• Windows
• Networking
• Cisco Systems Products
• Cisco Technologies
• Dbms
• Html
• Cisco Unified Im and Presence
• Network Engineering
• Cisco Call Manager
• Cisco Unified Contact Center Express
• Java
• Sql
• Linux
• Cisco Unity Center
• Cisco Voip
• Troubleshooting
• Javascript
• C++
• Ccna
• Python