Juan Manuel Orfila
Sr Manager Global Consultation and Integration Travel and Lifestyle Services @American Express
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WORK HISTORY
Sr Manager Global Consultation and Integration Travel and Lifestyle Services @American Express
Sunrise, FL, US
Consult and lead on all servicing change aspects of global initiatives that impact our frontline consultant teams. Responsible for ensuring that appropriate strategies, including learning and communications plans, are put in place quickly and effectively to support change initiatives and optimize their success, following them through as a key workstream lead to successful implementation. Lead development of appropriate relationships and forums to enable leveraging of best practice in frontline transformation and change management by partnering with other AMEX Business Lines and leverage external best practice. Partnering with a matrix of stakeholders and support teams you will collaborate to drive the TLS change agenda and support our business goals and priorities.
EDUCATION
Pontificia Universidad Católica Argentina 'Santa María de los Buenos Aires'
Abogado
SKILLS
ABOUT JUAN MANUEL ORFILA
Financial Services Professional with proven experience in Customer Service, Change Management, People Leadership, Project Management, Workforce Management and Collections demonstrated in the financial sector for around 20 years.Ability to operate in complex and matrix environments,with internal stakeholders, business partners and customers, in constant change conditions
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