Juan Manuel Cardona
University of California, Berkeley
- Role
- Apple Support College Advisor at Apple
- Location
- Long Beach, CA, US
- LinkedIn followers
- 500 followers
Experience
Apple Support College Advisor
May 2025 — Present · US
As an AppleCare College Support Advisor, I provide world-class technical support and customer service for Apple products. including iPhone, iPad, Mac, and Apple services, while working remotely and balancing a full-time academic schedule. I served as the first point of contact for customers, delivering friendly, patient, and knowledgeable assistance through the phone. Explaining complex technical concepts in clear, accessible language to users of all backgrounds.This role required strong communication skills, technical aptitude, self-motivation, and the ability to thrive in a fast-paced, remote environment. Through ongoing training and coaching, I developed expertise in Apple’s products, troubleshooting methodologies, and customer experience best practices—preparing me for success in both technology and customer-focused roles
Education
University of California, Berkeley
Bachelor's degree
2024
St Anthony High School
High School Diploma
2020 — 2024
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