Juan Manuel Hernandez

About Juan Manuel Hernandez

I am a seasoned professional with extensive experience in testing mobile and web…

Experience

1. Part Coordinator

   Wärtsilä

   Feb 2018 — Present · Hollywood, FL, US

   Parts Coordinator | Wartsila Global Logistics Serve as the primary contact for customers, managing spare parts quotations, processing orders, and nurturing account relationships to drive customer satisfaction and sales growth. Coordinate and monitor part deliveries by collaborating with logistics partners, customs agents, and internal departments, ensuring accurate and timely dispatches across global locations. Resolve customer inquiries and gather feedback to optimize service processes, tailoring solutions to enhance client satisfaction and strengthen partnerships. Support process improvement initiatives by identifying bottlenecks within parts coordination workflows and suggesting solutions to boost team efficiency and accuracy. Exceed quarterly targets consistently through proactive client support, account management, and product upselling.Propulsion Expertise Team Lead | Wartsila Global Logistics Led a team of five coordinators globally to streamline operations, particularly in the propulsion portfolio, enhancing responsiveness and service quality. Conducted monthly progress and strategy meetings to evaluate objectives, review internal marketing plans, and support recruitment efforts. Developed and maintained training materials for diverse customer accounts, ensuring team members were well-versed in account specifics and product updates. Fostered a collaborative team environment by emphasizing open communication, mentorship, and professional development, strengthening team cohesion and productivity.

Education

• Florida International University

  Bachelor of Business Administration - BBA