Juan L. Ramírez

About Juan L. Ramírez

Results-driven hospitality professional with extensive experience in luxury hotel operations, specializing in revenue management, front office operations, and guest experience optimization. Adept at developing data-driven strategies, managing inventory controls, and collaborating with cross-functional teams to maximize revenue and profitability. Expertise in Opera PMS, P&L oversight, labor management, and strategic forecasting. Proven ability to drive revenue, and enhance guest satisfaction.

Experience

1. Director of Front Office

   The Queen Mary

   Jul 2025 — Present · Long Beach, CA, US

   Responsible all Front Office operations for an iconic, high-volume historic hotel, ensuring exceptional guest service and seamless execution across Guest Services, PBX, and Bell operations.• Implemented new processes and procedures that elevated operational consistency and directly contributed to an increase in our Intent to Recommend score.• Developed service standards aligned with luxury and lifestyle brand expectations, resulting in improved guest satisfaction and more efficient workflows.• Managed departmental budgeting, scheduling, payroll, and labor controls while maintaining service excellence during periods of high occupancy and special events.

Education

• Metropolitan State College of Denver

  Associate of Arts (A.A.)

  2002 — 2005

• Abraham Lincoln High School

  High School Diploma

Skills

• Windows & Mac Operating Systems
• Customer Service
• Hiring
• Front Office
• Management
• Security
• Hospitality Industry
• Ms Shift
• Vingcard Elsafe System
• Hospitality
• Training
• Hotel Management
• Photography
• Hospitality Management
• Microsoft Office
• Internet Savvy
• Opera
• Human Resources
• Visionline
• Micros
• Hotels