Juanita C.

About Juanita C.

I am a healthcare leader with expertise in process improvement, team empowerment and development, member experience and health outcomes, and building strong client relationships. My experience has shown that focusing on these areas is a proven recipe for success across projects, industries, and leadership roles. I thrive in environments where my expertise is valued, nurtured, and put to use. I am deeply passionate about patient advocacy and dedicated to improving access, equity, and transparency in healthcare. I believe in removing barriers to care, amplifying patient voices, and ensuring that all individuals—especially those from underserved populations—are heard and empowered in their healthcare journeys. My work is rooted in a strong commitment to patient-centered care, with a focus on driving meaningful, lasting change across systems.I\'m known for simplifying complex challenges into clear, actionable, and measurable strategies — and turning those strategies into effective business plans and requirements. I take a consultative, collaborative, and holistic approach to problem-solving, rooted in transparency and authenticity. I lead with a focus on mentorship and professional development, enhancing teams and processes to drive health equity, future success, and scalability.Below are a few areas I can add value:Critical thinking, & Problem solvingCross- Functional Collaboration & Business LiaisonHealth Equity and Social Determinants of Health (SDOH)Population Health Management & Care CoordinationContinuous Process Improvement and OptimizationChange Management & SOP DevelopmentMedicaid and Managed Care - ReimbursementPharmacy Healthcare IndustryInclusive Culture Data Analytics & Reporting Please feel free to contact me at j••••••••@gmail.com.

Experience

1. Senior Director, Business Transformation & Operations

   InnovAge

   Dec 2025 — Present

   InnovAge is one of the oldest and largest PACE/LIFE organizations in the country. Established in 1989 as one of the original PACE programs, our mission is to sustain and enhance the independence and quality of life on the terms of those we serve. InnovAge operates 20 PACE/LIFE centers across six states.

Education

• Cornell University

  Diversity and Inclusion

• Bloomfield College

  Computer Programming