Juan Sosa
Principal Customer Success Manager @Accelya
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WORK HISTORY
Principal Customer Success Manager @Accelya
Develop a trusted advisor relationship with our customersso that we are aligned with their business strategy and goals Influence the customer lifecycle by mapping the customer journey, standardizing touch-points for each stage in their journey, identifying opportunities for continuous improvement, advocating internally for the customer, and incorporating industry best practices Maintain customer usage, adoption, and consumption information to create a customer health score Drive and own conversations pertaining to our customers’ Cloud journey. Work with other Gigamon resources to ensure that customer issues are resolved and outcomes are delivered Ensure customer feedback is clearly captured and conveyed internally to enable continuous value delivery and improvement of products and services Improve overall customer satisfaction and drive new business growth tailored to customer outcomes, through trusted advocacy and reference-ability Collaborate cross functionally with Sales, Channel Partner, Product Management, Engineering, Professional Services, Education Services, Technical Support, and Renewals teams to deliver an exceptional customer experience
EDUCATION
IE Business School
International MBA, Business
Embry-Riddle Aeronautical University
BS, Aerospace Engineering
Udacity
Nanodegree, Programming for Data Science
SKILLS
ABOUT JUAN SOSA
Driven and highly knowledgeable technical professional with extensive experience as a…
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