Juan García

Regional Operations Manager @BGIS

Montreal, QC, CA

Carry out structured site visits to inspect and ensure that specifications are met, and customer expectations are positively managed.• Respond quickly and efficiently to all clients concerns and requests • Coordinate with clients, management, contractors, and employees to complete all necessary reports, inspections, and client requests • Plan, organize and manage day to day operations • Manage/track inventory and equipment • Coordinate and execute event requests made by facility’s managers • Be responsible for sourcing, training, and orienting of new employees • Ensure that all service providers are compliant with company quality, security and safety mandates and workers are cleared through all security protocols • Review daily site evaluations/audits to ensure safety, security and service standards are being met • Create action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently • Implemented improvements that reduced response times and costs by 15%.• Prepare and Maintain service schedules according to client needs • Monitor and manage staff absence and turnover ensuring flexible cover arrangements within short notice • Monitor employee performance and apply progressive discipline as needed • Operate within the labor cost budget on a site-by-site basis • Implement approved operational policies and procedures • Generate new account leads, respond to sales enquiries • Address and report any safety or security issues to the director of Operations • Handle and assist with emergency procedures accordingly and as required.

Escuela Colombiana de Ingeniería Julio Garavito

electronic engineer, Engineering

EOI Business School

Máster of Enterprise Direction, Business Administration and Management, General