Juan Folgar
Creative Operations Leader | Client Success and Strategic Execution | Expanded services by 3x at Meta
- Role
- Pmm Capabilities Lead at eBay
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Juan Folgar
Strategic operations leader with 10+ years driving customer-focused initiatives in global…
Experience
Pmm Capabilities Lead
Jan 2025 — Present · Austin, TX, US
Redesigned the PMM Rapid Feedback Program to increase adoption and flexibility, delivering ~30 sessions in H1 and engaging ~240 eBay buyers and sellers, driving faster product insights.Developed AI-powered Glean agents and ChatGPT prompt libraries to automate research and document retrieval, cutting PMM search time by 70% and accelerating strategic decision-making.Spearheaded Airtable change management by partnering with power users to implement team-wide workflows, enhancing workstream visibility, accountability, and consistent goal tracking across the organization.Led onboarding of UK and Germany regional support teams, coordinating with Legal and Vendor teams to ensure compliant, scalable, and efficient international operations.Centralized a ~$1M PMM budget and built a real-time tracking tool, improving financial visibility, operational control, and quarterly expense management.
Education
Virginia Tech
Bachelor of Science in Industrial Systems Engineering
2008 — 2012
Virginia Tech
Master of Science (M. Sc) Industrial Systems Engineering
2012 — 2014
Skills
- Process Improvement
- Research
- Teaching
- Data Analysis
- Powerpoint
- Engineering
- Public Speaking
- Leadership
- Management
- Research Design
- Matlab
- Teamwork
- Microsoft Office
- Operations Research
- Project Management
- Training
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